OKX identity verification
OKX Identity Verification Failed: KYC Rejection Fixes
Read the rejection reason first, then verify eligibility, document validity, matching personal details, complete document images and the facial-verification environment.
Read the specific OKX status
Pending, more information required, failed and document already used are different states. Save the message and submission time, but redact identity numbers, addresses and faces before sharing a screenshot.
Use your real residence and follow the current eligibility rules. Do not borrow an identity or attempt to bypass a regional restriction.
Check the document and account data
- Use your own supported, unexpired government document.
- Match the name, birth date, document number and residence details.
- Photograph the original in color with all corners visible.
- Avoid glare, blur, screenshots, crops, filters and edited files.
- If the document is already used, recover the original account or contact support.
Fix facial-verification failure
Use the official app or website, allow camera access, clean the lens and use even lighting. Remove face coverings and make sure only the account owner appears.
A broken connection or rapid repeated attempts can fail the session. Retry only when the page allows it; stop when an attempt limit is shown.
When to contact official support
Contact support when the country or document is unsupported, a document is linked to another account, data cannot be changed, or review remains unresolved beyond the estimate shown.
Do not send full identity images to an account that approaches you on social media, and never pay for third-party verification.
Frequently asked questions
Can I resubmit failed OKX verification?
Follow the retry status and waiting period shown in the account. Correct the identified issue before resubmitting.
Can I use a family member's document?
No. The account details, document and face should belong to the same account owner.
Why can a clear document still fail?
Other causes include unsupported document type, expiry, mismatched data, eligibility, duplicate use or facial verification.